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Two ways in. Neither is a form.

A cooking-appliance fault is faster to place in two minutes on the phone than in a message thread, so there is no contact form here and no email address to write to.

(781) 604-1175
Answered
24/7
Vans out
8:00 am – 8:00 pm, seven days
Service call
Flat $95, credited against an approved repair
Covering
Meriam Hill, Lexington Center, East Lexington, Bedford

Before you ring

Have the model number, and read these first

What does the $95 service call include?

The visit and the complete diagnosis — instruments on the appliance, the fault found and explained, and one price for the repair. Approve it and the $95 comes off. Decline it and nothing further is owed.

A burner clicks but will not light. Is that an expensive fault?

Usually not. If it is clicking, the spark module and the switch under the knob are both working, which rules out the costly parts. Far more often it is a burner cap sitting a fraction off its seat, a port ring blocked after a boil-over, or a wet igniter tip. If every burner clicks at once, or you can smell gas with nothing lit, stop and ring.

The oven takes far longer to preheat than it used to.

That is a capacity problem or a measurement problem, and they are separated in about fifteen minutes. On electric and dual-fuel ovens the bake element is checked for uneven glow and continuity; on gas, the igniter is timed — one glowing dull orange for more than about ninety seconds before the valve opens has aged out even though it still lights.

Can a wide range come out of an older Lexington kitchen?

Most of the work does not require it — burners, igniters, controls and the oven door are all reached from the front. Where the fault genuinely is behind the appliance, the route out gets agreed with you before anything moves, which matters in the centre where kitchens sit at the back of deep, narrow plans.

Which towns are on this round?

Meriam Hill, Lexington Center, East Lexington, Bedford. Anywhere adjacent, ask on the call and you will get a straight answer either way.

What people said afterwards

4.9 out of 5 · 1,535 reviews

  • 5 out of 5

    The touch controls were lighting at random and then ignoring me completely, usually mid dinner. Moisture had crept under the glass edge from a poor seal where the counter was cut. He dried it out, resealed the edge, replaced the control board, and it has behaved since.

    Tarquin E. · Meriam Hill

  • 5 out of 5

    The broil element glowed at one end only. He replaced it and found a scorched connector at the rear that would have failed next, so he changed that too and explained why. Both cavities heat evenly now.

    Hattie V. · Lexington Center

  • 5 out of 5

    The flame kept dropping out whenever I turned the knob down. Worn thermocouple on that position plus a valve that wanted setting. He did both, then held it on the lowest setting for several minutes to prove it.

    Adelheid B. · Lexington Center